Monthly Subscribe & Win Giveaway

Terms & Conditions

1. Promoter

The promoter is The Stitchers Merchant, ABN 57 195 529 129.

2. Promotion Overview

Each month, The Stitchers Merchant offers one eligible customer the opportunity to win back the eligible value of their order as a The Stitchers Merchant digital gift card, up to a maximum value of $100 AUD.

The prize is awarded as a gift card for future purchases and does not constitute a refund of the winning order.

3. Eligibility

The promotion is open to customers worldwide who:

·       Place and pay for an eligible order through The Stitchers Merchant website during the relevant calendar month.

·       Are actively subscribed to The Stitchers Merchant email marketing mailing list, using the same email address associated with their order, at the time the monthly prize draw is conducted.

Both new and existing subscribers are eligible.

Customers who have unsubscribed, or whose email marketing subscription is not active at the time of the draw, are not eligible to win.

4. Promotion Period

Each monthly promotion commences at 12:00 am on the first day of the calendar month and closes at 11:59 pm on the final day of that month, Australian Eastern local time (AEST or AEDT, as applicable).

5. How to Enter

Customers who meet the eligibility requirements will automatically receive one entry per eligible website order placed during the relevant calendar month.

Customers may receive multiple entries by placing multiple eligible orders during the promotion period.

There is no minimum order value and no additional entry fee beyond the purchase of eligible products.

No separate entry form is required.

6. Eligible Orders

Only genuine, paid orders placed through The Stitchers Merchant website are eligible.

Cancelled, fraudulent or fully refunded orders may be excluded, subject to applicable law.

Pre-orders

Genuine, paid pre-orders are eligible for the monthly giveaway, even where the products have not yet been dispatched or fulfilled at the time of the draw.

The fulfilment or dispatch of a pre-order is not a condition of entry or prize entitlement, provided the order otherwise meets the eligibility requirements.

Refunds and Cancellations

Orders cancelled or fully refunded before the draw are not eligible.

Where an order has been partially refunded before the draw, the prize value will be calculated using the remaining eligible product value after discounts and applicable product refunds, excluding shipping charges.

A subsequent cancellation or refund of a winning order does not automatically invalidate a prize already awarded. Any effect on prize entitlement will be determined in accordance with applicable law and the terms governing the promotion at the time of entry.

Nothing in these terms limits a customer’s rights to a refund, replacement or other remedy under Australian Consumer Law or other applicable consumer protection laws.

7. Prize

One winner will receive a The Stitchers Merchant digital gift card equal to the eligible product value of their winning order, up to a maximum of $100 AUD.

The eligible product value is calculated after discounts and applicable product refunds, excluding shipping charges.

For example:

·       An eligible order with a product value of $45 will receive a $45 gift card.

·       An eligible order with a product value of $150 will receive a $100 gift card.

The gift card will be issued electronically to the email address associated with the winning order.

The gift card is not redeemable for cash and will be valid for three years from the date of issue.

Gift Card Redemption

The prize is intended for use towards future eligible purchases through The Stitchers Merchant website.

The gift card cannot be applied retrospectively to an order placed before the gift card was issued, including the winning order.

The prize cannot be exchanged for a cash refund, retrospective store credit or price adjustment against the winning order.

The gift card may be used towards future purchases, including pre-orders, and towards shipping charges where supported at checkout.

The gift card does not alter or replace any statutory rights or remedies relating to the winning order.

International customers are responsible for any applicable customs duties, import taxes or other charges associated with purchases made using the gift card.

8. Winner Selection

One winner will be selected at random from entries received during the relevant calendar month, subject to eligibility verification.

The draw will take place at The Stitchers Merchant’s business premises in NSW, Australia, before publication of the following month’s edition of The Merchant’s Dispatch.

Each eligible order will have an equal chance of winning.

The draw may be conducted using a physical random selection method or a computer-generated random selection method.

Eligibility Verification

The Promoter may verify a randomly selected entry before confirming the winner, including checking:

·       The order’s payment and cancellation status.

·       Any applicable refunds.

·       The customer’s active email marketing subscription status at the time of the draw.

If a selected entry is found to be ineligible, it will be excluded and another entry will be randomly selected.

This process will continue until an eligible winner is identified.

The Promoter will retain reasonable records of the draw and eligibility verification.

9. Winner Notification and Publication

The winner will be contacted by email using the address associated with their eligible order within two business days of the draw.

The winner’s first name, surname initial and country (or Australian state, where applicable) may be announced in the following month’s edition of The Merchant’s Dispatch, subject to applicable law and consent where required.

The winner’s details may also be published on The Stitchers Merchant website, Instagram and Facebook accounts.

Where required by law, the winning entry number or other legally required details will be published.

The result will remain available on The Stitchers Merchant website for at least 28 days following the announcement.

10. Unclaimed Prizes

The Promoter will make reasonable efforts to contact the winner using the email address associated with the winning order.

Unclaimed prizes and any necessary redraws will be handled in accordance with applicable trade promotion laws.

11. Email Subscription and Privacy

Entrants must have an active subscription to The Stitchers Merchant email marketing mailing list at the time of the monthly prize draw to qualify for the promotion.

Subscribers may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails.

Unsubscribing before the draw will make an entry ineligible for that month’s prize.

Personal information will be used to administer the promotion, verify eligibility, contact the winner and publish the result as described in these terms, in accordance with applicable privacy laws and The Stitchers Merchant’s privacy policy.

12. General Conditions

The Promoter reserves the right to verify entries and exclude fraudulent or otherwise ineligible entries, subject to applicable law.

The Promoter may take reasonable steps to investigate suspected misuse of the promotion, including fraudulent transactions or attempts to obtain a prize through deliberately manipulated orders, subject to applicable law.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

The Promoter may amend or discontinue future monthly promotions, subject to applicable laws and without affecting prizes already awarded or obligations arising from promotions already commenced.

13. Social Media Disclaimer

This promotion is not sponsored, endorsed, administered by or associated with Instagram or Facebook.